Shipping policy
Shipping Policy
At OXYGEN, we work to process and ship orders as quickly as possible. Orders are generally processed and dispatched within 72 hours after your order is placed.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number and tracking link. Please note that tracking information may take a few business days to update after shipment.
Estimated delivery times:
- United States: 3–5 business days after shipment
- International: 10–30 business days after shipment
After placing your order, you will first receive an order confirmation email, followed by a second email once your order has been shipped.
Please monitor your tracking information regularly. In some cases, your package may be held at a local post office or carrier location awaiting pickup. If a package is returned to us because it was not collected, additional shipping charges may apply if you request reshipment.
Order Cancellations
You may request to cancel your order within 1 hours of placing it by contacting us. After this period, we cannot guarantee cancellation because your order may already be processing or preparing for shipment.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and correct before submitting your order. OXYGEN cannot be held responsible for delays, failed deliveries, or returned packages caused by an incorrect or incomplete address provided by the customer.
Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, holidays, weather conditions, or other circumstances outside our control.